Refund policy

Made-to-order items are final sale for changes of mind, color preference, or a size selected incorrectly. We do not offer routine returns or exchanges for those reasons. Please check measurements, options, and descriptions before ordering.

Damaged, defective, or incorrect items

Final sale does not remove your rights if goods arrive damaged, defective, materially different from their description, or incorrect. Email VisualVibes7777@gmail.com with your order number, a description of the problem, and clear photos if reasonably possible.

Please report visible problems within 7 days of delivery so we can resolve them quickly. This requested reporting period does not waive longer rights or remedies under applicable law, including for defects that could not reasonably be discovered within that time.

We will assess the issue and provide an appropriate replacement, refund, or other remedy required by applicable law. If we require an incorrect or defective item to be returned, we will provide instructions and cover necessary return shipping. Do not send items to a supplier or package address without contacting us first.

Changes and cancellations

Contact us promptly to request a change or cancellation. We will confirm whether production has started and whether the change is possible. Cancellation for preference may no longer be possible after production begins. Your rights concerning shipment delays, non-delivery, or defective goods are not affected.

Refunds

Refunds are issued to the original payment method unless another lawful method is agreed or required. We will confirm the amount and initiation of an approved refund by email. Refunds required by law will be made within the applicable deadline; your payment provider may take additional time to show the credit.

For cancellation of unshipped merchandise because of a shipment delay, we refund the amount required by law, including applicable shipping charges for canceled items. Refunds for incorrect or defective items include the amounts required to provide the appropriate remedy.

Care and appearance

Normal wear, damage from improper care, and minor screen-to-fabric color differences are not ordinarily defects. This does not excuse a material mismatch with the description or a manufacturing defect.

Your consumer rights

Nothing in this policy excludes or waives consumer rights or warranties that cannot lawfully be excluded. Mandatory protections under applicable federal and state law remain available. Updates to this policy do not retroactively remove rights attached to existing orders.